Panel discusses patient experience in Covid 19 elective recovery

Richard Sloggett, Programme Director at Future Health joined a Health Service Journal panel discussion this week with patient representative organisations to discuss ways to engage patients effectively in the Covid-19 backlog. The group discussed a number of key issues including how to improve:

  • The level of engagement with patients waiting for treatments – through the use of dedicated points of contact and digital tools
  • The type of engagement – including support for helping people manage their health whilst on the waiting list
  • The quality of communication – through making language and information more accessible and easy to understand

Richard highlighted a number of research reports of interest including those by Policy Exchange:

And National Voices: